Refund Policy & Happiness Guarantee

The Alamaya Happiness Guarantee

At Alamaya Bali, our purpose is simple — to share the beauty, warmth, and spirit of Bali with every guest who travels with us. We pour our heart into creating experiences that are joyful, authentic, and unforgettable.

If your tour doesn’t bring you happiness or feels below your expectations, we promise to make it right — including offering a refund when necessary.

We truly value every guest and every story. So if something doesn’t go as planned (even the smallest detail), please tell us.
Your voice helps us grow, improve, and continue sharing the magic of Bali with others.

Thank you for trusting Alamaya Bali — we can’t wait to welcome you again soon. 🌿

How to Request a Refund

Please email support@alamayabali.com
with the following details:

Your full name and phone number
The tour you joined
The date of your tour
Your tour guide’s/drivers name
A short description of your experience and why you’re requesting a refund

Terms & Conditions

This guarantee applies only to bookings made directly on www.alamayabali.com
You’ll need to verify your identity as the guest who booked and joined the tour.
Refunds cannot be issued for events beyond our control, such as weather conditions, ceremonies, or traffic delays.
Once approved, refunds will be processed within 7 business days via your original payment method.