Yes, pick-up and drop-off are free from the following areas: Canggu, Pererenan, Seminyak, Kuta, Legian, Jimbaran, Nusa Dua, Sanur, and Ubud.
For Uluwatu, an additional fee of IDR 100,000 per way applies.
Do you have some Questions?
Have a question? We're here to help. Check out our FAQ section for quick answers to the most common questions about our tours.
About Booking
All of our tours require a minimum of 2 participants.
To guarantee availability, we highly recommend booking at least 1 day before your desired tour date. We cannot guarantee availability for last-minute bookings.
Yes, all of our tours are private. You will be traveling exclusively with your group, accompanied by our driver.
Yes, your payment information is secure.
All transactions made through the Alamaya Bali website are processed via a secure Payment Gateway partner. Payments using Visa, MasterCard, JCB Secure, PayPal, DANA, ATM Bersama, Prima Network, and Alfagroup are encrypted using 128-bit SSL (Secure Socket Layer) and comply with international security standards to ensure your data and payments remain safe.
If you experience an error or any technical issues, please take a screenshot and immediately contact our customer support team via email or WhatsApp. We will assist you in completing your booking as quickly as possible.
Our tour packages include hotel pick-up and drop-off, all entrance tickets, mineral water, insurance, and a friendly driver who also serves as your guide. (Lunch is not included unless stated otherwise in specific packages.)
Our drivers will accompany you and serve as your tour guide. They are able to communicate in English.
After a successful payment, you will receive an automatic confirmation email from our booking system. This email serves as your voucher and contains all the booking details, contact information, and other important instructions. Please show this email to our tour guide upon pick-up.
To change or cancel a booking, please reply to your confirmation email or contact us directly. Please note that cancellations are subject to our cancellation and refund policy.
About Payments & Policies
We accept payments via Visa, MasterCard, JCB Secure, PayPal, DANA, ATM Bersama, Prima Network, and Alfagroup outlets (Alfamart, Alfamidi, etc.).
No, we don’t offer a deposit payment option. Full payment is required to confirm your booking. However, if you cancel more than 48 hours before your scheduled experience, you’ll receive a 100% refund (minus processing fees).
Please contact us immediately. Failure to pay the final balance by the deadline may result in the cancellation of your booking without a refund of the deposit.
We offer a flexible cancellation policy for your peace of mind. Cancellations made more than 48 hours before your scheduled experience are eligible for a 100% refund (minus processing fees). Cancellations made within 48 hours are non-refundable, but you may reschedule based on availability. In case of extreme weather or unforeseen events, you can reschedule at no cost or receive a full refund if rescheduling isn’t possible.
If the weather on the tour day makes the activity impossible, we will help you reschedule the tour to another date at no extra charge.
About Specific Tours
For your safety, there are age restrictions that will be provided upon booking. We recommend participants be in good physical condition.
The package includes all necessary snorkeling gear, a life jacket, and underwater photo documentation.
Pick-up for this tour typically begins around 02:30 AM WITA.
Yes, our adventure tours such as rafting and ATV are designed to be enjoyed by beginners and do not require prior experience. Our guides will provide all necessary instructions and safety briefings.
We offer family-friendly tour packages that are designed with safe and comfortable activities for children of various ages. Please check our product descriptions for more detailed information.
Lunch will be provided on certain tours as specified in the package description. We can also accommodate special dietary requests (e.g., vegetarian) if you inform us in advance.
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